1. Who We Are
XTINT LTD provides vehicle window-tinting services in Nottingham. For the purposes of UK data-protection law, XTINT LTD is the data controller for personal information collected through this website, the booking service, the AI chatbot and direct customer contact. The business owner is Cezar-Valentin Gligore.
- Website: xtint.co.uk
- Email: xtintbookings@gmail.com
- Phone: 07979 177188
- WhatsApp: Message XTINT
- Address: 76 Mansfield Street, Nottingham, England, NG5 4BN
2. Information We Collect
Depending on how you use the website or contact XTINT, we may collect:
- Your name, email address, telephone number and preferred contact details.
- Vehicle details such as registration number, make, model, body type and glass configuration.
- Booking details, including the selected service, film, tint shade, appointment date and time.
- Messages, enquiries, notes and chatbot conversations you choose to submit.
- Payment and transaction information, such as payment status, amount, date and payment reference. XTINT does not need to receive or store your full payment-card number.
- Information about cancellations, rescheduling, customer service, warranty enquiries and complaints.
- Technical information such as IP address, browser type, device type, operating system, referring page, pages visited and security logs.
- Cookie or similar-technology information where those technologies are used.
Please do not provide unnecessary sensitive information through the website or chatbot. The service is not intended to collect special-category data.
3. How We Use Your Information
- Provide vehicle and service estimates.
- Answer enquiries and continue chatbot or customer-service conversations.
- Create, administer, confirm and change appointments.
- Take booking deposits and match payments to bookings.
- Send booking confirmations, reminders, service updates and important account messages.
- Carry out tinting services and maintain appropriate customer and warranty records.
- Prevent fraud, misuse, spam, unauthorised access and security incidents.
- Maintain, troubleshoot and improve the website and booking process.
- Meet accounting, tax, legal, regulatory and insurance requirements.
- Establish, exercise or defend legal claims.
- Send marketing only where permitted by law and where any required consent has been obtained.
4. Our Lawful Bases
5. Who We May Share Information With
XTINT does not sell personal information. Information may be shared only where reasonably necessary with service providers acting on XTINT's behalf or where disclosure is required by law.
- Stripe, to process booking deposits and provide payment and fraud-prevention services.
- Google services, where used for appointment calendars, email delivery, storage or business administration.
- OpenAI, where the XTINT AI chatbot uses its services to generate responses to messages submitted through the chatbot.
- Chat and website providers, such as Tidio or the website-hosting provider, where their tools are enabled on the site.
- Professional advisers, insurers, accountants, IT support and legal representatives where necessary.
- Police, courts, regulators, tax authorities or other public bodies where XTINT is legally required or reasonably permitted to disclose information.
- A buyer, seller or adviser involved in a genuine business sale, restructuring or transfer, subject to appropriate confidentiality safeguards.
Service providers are expected to use personal information only for the agreed service and to protect it appropriately.
6. AI Chatbot
The XTINT chatbot can answer questions and help prepare booking selections. Messages sent to the chatbot may be transmitted to an AI service provider so a response can be generated. Chat history may also be stored in your browser so the conversation can continue when you revisit or move between the homepage and booking page.
- Do not enter payment-card details, passwords, medical information or other sensitive personal information into the chatbot.
- Chatbot answers may be automated and may not always be complete or accurate.
- Important pricing, booking or legal questions should be confirmed directly with XTINT.
- You can clear locally stored chat history by clearing the relevant browser storage or website data.
7. Payments
Online deposits are processed by Stripe. Payment-card details are entered into Stripe's payment environment and are handled under Stripe's own privacy and security arrangements. XTINT may receive limited transaction information such as your name, email address, payment status, amount, date, payment reference and fraud-check result.
8. Cookies, Browser Storage and Technical Data
The website uses cookies, session storage, local storage or similar technologies to remember booking selections, retain chatbot history, record your cookie choice, support security and keep the website functioning. These essential technologies operate where necessary to provide features you request.
With your permission, Google Analytics and Google Tag Manager are used to understand visits and website usage. They may set cookies such as _ga and related identifiers and collect device, browser and interaction information. Analytics does not load unless you select “Accept analytics”. Selecting “Reject analytics” prevents it from loading and removes recognised analytics cookies set for this website.
You can accept or reject analytics using the cookie banner. You can review or change that choice at any time using the “Cookie settings” button displayed on the website. You can also remove stored information using your browser's website-data controls.
9. International Data Transfers
Some technology providers may process information outside the United Kingdom. Where this happens, XTINT will rely on an approved transfer mechanism or another lawful safeguard, such as UK adequacy regulations or appropriate contractual protections, where required.
10. How Long We Keep Information
XTINT keeps personal information only for as long as reasonably necessary for the purpose it was collected, including customer service, warranty, accounting, tax, fraud-prevention and legal requirements.
- General enquiries and incomplete chatbot conversations are kept for up to 12 months.
- Booking and customer-service records are kept for up to 6 years.
- Payment and accounting records are kept for up to 6 years.
- Server and security logs are kept for up to 90 days.
- Information connected to a dispute, complaint or legal claim may be kept until that matter and any relevant limitation period have ended.
11. Your Data-Protection Rights
- Ask for access to personal information XTINT holds about you.
- Ask for inaccurate or incomplete information to be corrected.
- Ask for information to be erased where there is no lawful reason to keep it.
- Ask XTINT to restrict how information is used.
- Object to processing based on legitimate interests or to direct marketing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
- Complain to the Information Commissioner's Office.
These rights are not absolute and may depend on the lawful basis and circumstances. XTINT may need to confirm your identity before acting on a request.
12. Security
XTINT uses reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration or disclosure. No website, internet transmission or storage system can be guaranteed to be completely secure.
Please contact XTINT promptly if you believe personal information connected with the website or a booking has been compromised.
13. Contact, Requests and Complaints
To ask a privacy question or exercise a data-protection right, contact XTINT using the details below. Please provide enough information to identify the relevant booking or communication.
- Website: xtint.co.uk
- Email: xtintbookings@gmail.com
- Phone: 07979 177188
- WhatsApp: Message XTINT
- Address: 76 Mansfield Street, Nottingham, England, NG5 4BN
You also have the right to complain to the Information Commissioner's Office if you are concerned about how your personal information has been handled. XTINT would appreciate the opportunity to address your concern first.
XTINT may update this policy when the website, services or legal requirements change. The latest version will be published on this page with a revised update date.