1. Making a Booking
A booking is not confirmed until Stripe has successfully processed the £20 deposit and XTINT's system has issued a booking confirmation. Selecting a time or opening the Stripe payment page does not reserve that slot.
You are responsible for checking that the contact details, vehicle information, service, date and time supplied are accurate.
2. Deposit and Remaining Balance
The £20 payment is a booking deposit and forms part of the total price. Unless stated otherwise, the remaining balance is payable directly to XTINT when the work is carried out.
XTINT may refuse to begin work until any amount due has been paid or an alternative arrangement has been agreed.
3. Online Cancellation Rights
Where a booking is made online or at a distance, you may have a statutory right to cancel during a 14-day cooling-off period. Any statutory right applies in addition to the policy below and takes priority where the law requires.
If you ask XTINT to begin providing the service during a statutory cancellation period, you may be asked to confirm that request. If the service has started, XTINT may be entitled to charge a reasonable amount for work already supplied. Once a service has been fully performed with the required agreement and acknowledgement, the statutory cancellation right may end.
4. Customer Cancellations and Refunds
- 48 hours or more before the appointment: XTINT will normally offer to move the deposit to a new appointment or refund it to the original payment method.
- Less than 48 hours before the appointment: XTINT may retain all or part of the deposit only to cover reasonable losses directly caused by the late cancellation, taking account of whether the slot can be filled.
- No-show: XTINT may retain the deposit to cover reasonable losses caused by the missed appointment.
A term stating that a deposit is never refundable in any circumstances is not intended. Refund decisions will be made fairly, consistently and in line with consumer law.
5. Rescheduling
Please give at least 48 hours' notice to move an appointment. XTINT will make reasonable efforts to offer another available time. Repeated changes, very late requests, or failure to attend a rearranged appointment may result in the deposit being retained to cover reasonable losses.
6. Arrival, Access and Vehicle Condition
- Please arrive at the agreed time and ensure XTINT has safe access to the vehicle.
- The vehicle should be reasonably clean and free from belongings that prevent the work.
- Please disclose existing damage, defective glass, damaged demisters, aftermarket electronics, previous film, or other issues that may affect the service.
- Late arrival may shorten the available working time or require the appointment to be rearranged.
7. Quotes, Vehicle Details and Final Price
Online prices are based on the information selected by the customer. If the vehicle body type, existing film, glass condition, requested work or other material detail is different on inspection, XTINT will explain any price or time change before carrying out additional work.
Where “decide in store” is selected, the displayed amount may be a range. The final film choice and price must be agreed before fitting.
8. Legal Tint Requirements
Customers must not request work that would make the vehicle unlawful for use on public roads. XTINT may refuse or amend a requested shade where necessary to comply with applicable legal limits or safety requirements.
The customer remains responsible for the lawful use of the vehicle after the service, including any later modifications.
9. If XTINT Cancels or Cannot Provide the Service
If XTINT cancels the appointment or cannot provide the agreed service, the customer will be offered a suitable replacement appointment or a full refund of the booking deposit. XTINT is not responsible for indirect losses that could not reasonably have been anticipated, but nothing excludes liability that cannot lawfully be excluded.
10. Personal Information
Booking information is handled in accordance with the XTINT Privacy Policy. Stripe processes payment details, Google Calendar is used to manage appointments, and Resend is used to send confirmation emails.
11. Contact and Complaints
To cancel, rearrange, query a refund or raise a concern, contact XTINT as soon as possible:
- Phone: 07979 177188
- WhatsApp: Message XTINT
- Location: Unit 78, Nottingham, UK
XTINT will try to resolve complaints directly and fairly. These terms are governed by the laws applicable in England and Wales, without restricting any mandatory consumer protections that apply to you.